Reasons for Return:
Customers can return items within 10 business days if they are damaged or the wrong item is received.
Condition of Returned Items:
Returned items should be in the same condition as at the time of purchase, unused, and in their original packaging.
Return Process for Damaged Items:
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Report the Damage: Contact customer service by email at persianstickerstories@gmail.com within 10 business days, providing your name, order number, detailed damage description, and clear photos.
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Damage Assessment: Our team will review the information within 2 business days.
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Resolution Options: Depending on the damages, we may offer a replacement, refund, or customized solution.
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Returning the Damaged Package: If necessary, we'll provide instructions for the return, covering associated shipping costs.
Refund or Exchange:
Customers have the option for a refund or exchange.
Return Shipping:
Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.
Exceptions:
Unfortunately, we cannot accept returns on sale items or gift cards. We are not responsible for delays, lost packages, or customs issues and custom duties and fees.
