Refund policy

Reasons for Return: Customers can return items within 10 business days if they are damaged or the wrong item is received.

Condition of Returned Items: Returned items should be in the same condition as at the time of purchase, unused, and in their original packaging.

Return Process for Damaged Items:

  1. Report the Damage: Contact customer service by email at within 10 business days, providing your name, order number, detailed damage description, and clear photos.
  2. Damage Assessment: Our team will review the information within 2 business days.
  3. Resolution Options: Depending on the damages, we may offer a replacement, refund, or customized solution.
  4. Returning the Damaged Package: If necessary, we'll provide instructions for the return, covering associated shipping costs.

Refund or Exchange: Customers have the option for a refund or exchange.

Return Shipping: Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

Exceptions: Unfortunately, we cannot accept returns on sale items or gift cards. We are not responsible for delays, lost packages, or customs issues and custom duties and fees.